Located on Lake Michigan, Navy Pier is one of the top-attended nonprofit cultural destinations in the Midwest, stretching more than six city blocks.
Located on Lake Michigan, Navy Pier is one of the top-attended nonprofit cultural destinations in the Midwest, stretching more than six city blocks. Pressure is constant on the facility management team to maintain a spotless image. This venue shifted to data-driven cleaning with Tork EasyCube™ intelligent facility cleaning system. We talked to J.R. Westveer, Aramark General Manager, about the impact on their business with Navy Pier.
Why is cleaning so important?
Navy Pier is a combination of an amusement park, food court, mall and convention center all in one… But we are also much more than that - we consider ourselves a global attraction with millions of visitors. Everyone who visits the venue uses the restroom at least once, if not more. An untidy venue would have an immediate effect on everyone, and even the smallest imperfection can have a huge impact on our reputation and relationship with our client.
- 50 acres of parks, restaurants, attractions, retail shops, sightseeing and dining cruise boats, exposition facilities and more.
- 9 million guests annually
- 12,000 daily restroom visitors
What were your challenges before?
Synchronizing our cleaning efforts with inconsistent visitor flow and major events did not work as well as we wanted. Even if the grounds were kept clean, we would still get complaints about things like empty dispensers or paper on the floor in the restrooms.
What have been the results from working with Tork EasyCube so far?
We have seen a variety of different benefits. It is a big relief that we can act immediately if issues arise – before it is elevated to a complaint. We have the visibility to improve cleaning efforts and be proactive with real-time data. Thanks to the data from Tork EasyCube, we can see which restroom needs attention and which doesn’t.
How has your staff reacted to data-driven cleaning?
When we begin working with the system, we immediately saw the benefit to having access to real-time data. We keep a large screen dashboard in our situation room for all to see. With the ability to clean an area before it became a problem, the staff feels like they are making an impact on customer satisfaction and efficiency.